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Are you getting an error message or having problems when using MyLab Information technology? Here are some common issues and how they can exist fixed.

Assignments won't launch

Issue

When you lot click on a MyLab Module or MyLab Bonus Project to beginning it, naught happens.

Solution

Your popup blocker is preventing the posttest window from opening. Disable your popup blocker entirely or configure it to allow MyLab Information technology popups.

Can't run across form section

Issue

You registered for your grade in MyLab It, just it is not listed when you lot sign in.

Solution

You likely have multiple Pearson accounts and registered nether a different account than the one y'all are currently logged in nether. Logout and log dorsum in using the correct account.

Cookies not allowed message

Outcome

In Safari, when logging in to MyLab Information technology, yous get an error message on the Sign In page that your browser settings do not allow cookies.

Solution

Y'all need to conform your Safari settings to allow cross-site tracking. See Pearson's instructions for details on how to fix this issue.

"Application failed to launch consignment" message

Result

When trying to launch a MyLab Module, you receive a bulletin that says "Application failed to launch assignment. Please try to re-launch or contact technical support if problem persist."

Solution

Contact your instructor with the proper name of the module that is affected. They will demand to delete your existing effort to resolve the result.

"Server Error in '/Pegasus' Application" message

Event

When trying to complete MyLab assignments, you receive a "Server Error in '/Pegasus' Application" mistake bulletin.

Solution

You need to empty your browser's cache and cookies or try a different browser. Come across the Pearson support article.

"Your session has timed out" message

Issue

Yous are using Safari or Internet Explorer. When trying to view the assignments in MyLab, you go an error saying "Your session has timed out, delight logout and log dorsum in."

Solution

Safari browser

This trouble can exist caused past your settings for Safari cookies. You lot need to ensure that cross-site tracking is allowed and that you lot are non blocking all cookies. Meet Pearson's instructions for details on how to ready this result.

You instead may wish to employ a different browser like Microsoft Border, Google Chrome, or Mozilla Firefox.

Cyberspace Explorer browser

This problem can be acquired by Internet Explorer non being properly configured. To fix this, you will need to add myitlab.com, pearsoned.com, pearsoncmg.com, and ecollege.com to the Trusted Sites zone in Internet Explorer. MyLab Information technology is considered a New Design class.

Internet Explorer is quite an sometime browser and is no longer supported by Microsoft. The best solution is to use a more modern browser like Microsoft Edge, Google Chrome, or Mozilla Firefox.

"An error has occurred while processing this request" message

Event

While trying to view assignments in MyLab, a message saying "An error has occurred while processing this asking" is shown. The user is unable to view assignments.

Solution

This is generally acquired past a browser configuration issue, nigh commonly with Net Explorer. Endeavour checking your browser's configuration or using a different browser such equally Google Chrome or Mozilla Firefox.

"Awarding has encountered a critical error" message

Issue

When trying to view the list of assignments in MyLab, a bulletin saying "Application has encountered a critical error. Please contact your system administrator." is shown and you cannot view the list of assignments.

Solution

This is most ordinarily caused by a corrupted submission. Please contact your section instructor and ask them to delete your existing submissions for the Lesson in question. Your section instructor volition need to tape your grade on existing modules and so that y'all tin be properly credited for them.

Locked out of class

Issue

You can login to the MyLab IT website but aren't able to get into your course.

Solution

This is almost commonly caused by expired temporary admission. If this is the case, you volition need to purchase a MyLab Information technology license to regain access. Follow this Pearson support document for instructions.

Other errors

Do you have an error bulletin not covered higher up? You tin search or contact Pearson Technical Back up for an answer.

If you lot due east-mail your instructor, exist sure to note the verbal error message, the location where you were working, what affiliate and action y'all were trying to use, and any other pertinent details. Screenshots of the error message are very helpful. Contacting your instructor does not absolve you lot of your responsibleness to complete your consignment on-fourth dimension.

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Source: http://cs101.wvu.edu/help/mylab/common-errors/